List of tasks and responsibilities:

Monitoring

·         Responsible for timely implementation of MEAL survey as per the MEAL plans

• Oversee monitoring surveys and support the MEAL Assistant in the organization of survey (development of TORs for MEAL survey, recruitment of enumerators when needed, training, survey planning and follow-up etc)
• Ensure the quality of data collected by MEAL team
• Contribute to the revision and creation of monitoring tools as per requested by the MEAL manager or Coordinator and train the MEAL Assistant on the proper use of it
• Participate in improving monitoring tools by sharing his/her recommendations to his/her manager
• Support the MEAL Assistant on the translation of MEAL tools and the upload into KOBO
• Ensure regular meetings with program team to follow-up on program implementation and adapt MEAL activities accordingly
• Report back any problems and constraints encountered during the course of the activities and suggest operational solutions to his/her manager
• Guarantees regular presence in the field in order to monitor INTERSOS ongoing program
• Ensure that MEAL related soft and hard versions of tools and files are properly archived, secured and easily available upon request

Learning

• Participate into learning workshops
• Formulate preliminary recommendations in the MEAL reports on how to improve the activities in collaboration with program team
• Follow up on recommendations with the support of MEAL manager and Coordinator

Reporting

• Ensure data analysis of each MEAL surveys conducted
• Draft MEAL reports and share them in a timely manner with MEAL manager and Coordinator
• Share MEAL findings to program team in a timely manner

·         Provide written report to the his/her manager following field visit

Data management

• Support the MEAL manager with the setup of project databases when requested
• Support the MEAL manager on the monthly report of project indicators

Accountability

• Follow proper implementation of CRM standard operating procedures
• Respect confidentiality and ensure data protection and archiving as defined in the SOP
• Ensure that Complaint Response Mechanisms are established and are accessible to all stakeholders
• Ensure that all information related to complaints is properly recorded into the dedicated database by the Accountability Assistant
• Ensure that complaints are addressed, and that an appropriate and timely response is given to the complainant as per INTERSOS SOP
• Support and advice Accountability Assistant in the resolution of non-sensitive complaints
• Responsible for informing identified persons immediately in case of sensitive complaints received as per INTERSOS SOP
• Conduct field visit on a regular basis to all intervention locations to identify and detect the need for boxes and visibility materials
• Record any feedback and complaints collected in the field in the dedicated template and report them to the Accountability Assistant
• Raise awareness about the Complaints and Response Mechanisms in the field when necessary
• Distribute the hotline number in the field when necessary
• Oversee satisfactions survey conducted by Accountability Assistant

Human Resources Management

• Responsible to recruit position of his/ her team with the support of the MEAL manager and the HR department
• Welcome and brief new employees working under his/her direct management
• Manage and support the staff under his/her direct management
• Evaluate the performances of his/her team members
• Ensure MEAL Induction to new Program staff
• Ensure weekly meeting with the staff under his/her direct management
• Ensure monthly planning of the MEAL team and report to the MEAL manager

Training

·         Train any program staff on Kobo if needed

• Participate in the training of program team on MEAL
• Identify training needs for the staff under his/her direct management

Any other tasks as requested by the line manager

ORGANIZATIONAL CHART POSITION

Line manager: MEAL manager

Manager of : MEAL Assistant and Accountability Assistant