Main responsibilities:

• Perform onsite and remote installations and configuration of computer hardware, software, systems, printers, smartphones, tablets and other Devices.
• Install, Configure, monitor and maintain network systems using Mikrotik RB, Unifi AP, and FortiGate firewall
• Installation and configuration of HikVision CCTV System and iVMS to manage HikVision access points.
• Configuration of ZK Multi-biometric time attendance system, register and remove staff members, and produce monthly reports.
• Ensure proper monitoring and maintenance of computers peripherals, printer, networking, internet & e-mail, security, data backup and recovery, and keep computer systems running smoothly and ensure users get the maximum benefit from them.
• troubleshoot system and network problems, diagnosing and solving hardware or software faults, replace parts as required.
• Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Setting up accounts for staff, training them on log in and resolving issues arising including users' accounts, profiles and password issues on Google Workspace platform.
• Create and maintain network documentation to include IP address, system access, upgrades and changes to original network, etc. Document all the network problems and the action taken for the future reference.
• Deliver educational training sessions to ensure best practices of the systems in place. Train staff staff or clients through a series of actions, either face-to-face or online, to help set up systems or resolve issues
• Train and guide user on using new software, PC maintenance and troubleshoot, and possibly training junior staff.
• Travel to bases when required to provide IT maintenance, training and support to sectors
• Provide support to the IT Unit, including procedural documentation and the roll-out of new applications.
• Participates in the development, implementation, and maintenance of objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Manage IT assets, including labeling for identification, organizing and maintaining the IT trackers and documentations up to date.
• Coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
• Participates in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
• Assist the unit for any other related functions when necessary or requested, and perform miscellaneous job-related duties as assigned.

Application should contain the following attachment:
Curriculum Vitae (Word or PDF)
Two up to date and recent references required (write in CV).
Please submit your CV in English to hr@alrafidaincenter.com and with “ IT Officer – Baghdad ” in the subject line

The deadline is 3 August 2023, by 10:00 pm. Only short-listed applications will subsequently be called for interview. Incomplete applications will not be considered. The short listed candidates will have to travel at their own expense to the place of recruitment. No compensation whatsoever will be given for transport or other.