Under overall guidance of the Chief of Mission (CoM)/DCoM, under the overall supervision of Head of unit and direct supervision of the Senior project assistant (CO) in Erbil and in coordination with the regional cultural orientation coordinator in Amman, Jordan, the incumbent’s responsibilities will include the following:
Core Functions / Responsibilities:
1. Undertake activities related to scheduling and handling logistical arrangements for cultural orientation courses in an assigned location or throughout an assigned region for a wide range of resettlement countries, including the US, Australia, Canada and others. Help ensure the schedule and other arrangements made for classes are appropriate in relation to the class length, training venue and required interpretation services.
2. In coordination with the Project Focal Point, Project Administrator and/or Project Officer, generate ad hoc reports to determine which applicants in the AUSCO PROGRAM require AUSTRALIAN Cultural Orientation (AUSCO) classes in a particular location or region.
3. Assist with the scheduling of cultural orientation classes based on data generated from ad hoc reports and information provided by the Project Focal Point, Project Administrator and/or Project Officer regarding resettlement country, class length, location and venue.
4. Enter schedule data into Teams or another database as needed, ensuring a high quality of data integrity. Update schedule data based on changes to participant lists and class dates.
5. Issue notifications related to scheduled cultural orientation classes to applicants through such means as phone calls, text messages and email. As required, log responses and issue re-confirmation notifications.
6. Arrange for the appropriate interpreters to be present during cultural orientation classes through such means as coordinating with a Project Assistant, Case Management on available interpreters, working with the Project Administrator in a particular location to arrange interpreters or transmitting the request for interpreters to another IOM mission.
7. In close coordination with relevant colleagues and supervisors, including at other IOM missions, assist with other CO programs logistics for Cultural Orientation course delivery, including assisting with reserving training venues, booking accommodation for colleagues, arranging for food to be provided during classes and securing transport and accommodation.
8. Update Tracking sheets and other databases with attendance records for classes based on feedback received on class participation from Project Assistants, Cultural Orientation and other colleagues in the field.
9. Provide regular reports on work being accomplished to the Project Focal Point and/or Project Administrator, Cultural Orientation and/or other supervisors and team members.
10. Demonstrate a solid understanding of the CO PROGRAM, SOPs, as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants and colleagues.
11. Maintain and ensure the confidentiality and integrity of all CO PROGRAM-related information by implementing control procedures in line with CO PROGRAM standards of conduct and data protection rules. Alert the Project Focal Point, Project Administrator or CO PROGRAM management of any non-compliance to SOPs or codes of conduct by CO PROGRAM staff members.
12. Perform such other duties as may be assigned.
• University degree in Social Sciences or related filed from accredited academic institution with 2 years of relevant professional experience
• Completed High School degree from accredited academic institution with 4 years relevant professional experience.
• Attention to detail and ability to organize
• Excellent computer skills - Word, Excel and Internet
• Strong interpersonal and communication skills
• Ability to work under pressure with minimum supervision
• Delivers on set objectives in hardship situations
• Fluency in English, Kurdish and Arabic are required;
• Any other language is and advantage.
The incumbent is expected to demonstrate the following values and competencies:
• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
While this vacancy is open to both Internals and Externals, priority shall be given to qualified Internal applicants.
Interested candidates are invited to submit their applications via a link:
For an application to be considered valid, IOM only accepts online profiles duly completed. Only shortlisted candidates will be contacted.