Coach - Citizen Centricity and Participation in Diwaniya

Background

IOG is currently implementing the "Citizen Centricity and Participation" project, which aims to proactively implement actionable insights obtained from a previous assessment. The primary goal of this initiative is to enhance the quality of citizen-centric service delivery and increase citizen engagement at the local level, especially in public projects. The ultimate outcome aspires to cultivate governance that is more comprehensive, streamlined, and responsive.

Objective

We're searching for a capable coach to work on "Citizen Centricity and Participation" project in Iraq. This assignment strives to improve citizen engagement and service delivery in specific administrative regions. The project’s objectives are twofold:

• Enhance the current citizen complaint management system at the local level, making it more responsive and accessible.
• Facilitate citizen engagement in public projects, leading to informed decision-making and project planning at the local level.

Scope of work

The Coach is expected to develop and implement personalized coaching plans, assess and enhance officials' skills, conduct ongoing coaching sessions, overcome obstacles, provide guidance on effective communication strategies, maintain records, prepare reports, adapt coaching approaches, and establish communication channels for improving officials' interactions with citizens and project outcomes.

Specific tasks will be as follows:

• Develop personalized coaching plans and strategies that align with the project's objectives of improving how officials interact with citizens.
• Assess the current skills, knowledge, and areas for improvement among officials.
• Conduct ongoing coaching sessions throughout system implementation, delivering guidance, feedback, and skill enhancement directly at the officials' locations in specified districts/provinces.
• Assist officials in recognizing and surmounting obstacles, offering solutions and adaptations as required.
• Provide direction on the implementation of effective communication and outreach strategies, working alongside officials to engage citizens, including marginalized groups and women.
• Maintain comprehensive records that enable tracking of coaching progress, challenges, and lessons learned.
• Prepare reports and feedback documents.
• Adapt coaching approaches to suit distinct contexts and challenges, while continually evaluating their effectiveness.
• Establish regular channels of communication with project management and stakeholders, collaborating with project management to assess the impact of coaching efforts.

Compensation

Compensation is based on the standard working day in Iraq, comprising 8 hours according to local practice. The anticipated daily rate ranges from US $180.00 to US $200.00, but the final rate will be decided based on qualifications and experience. This daily rate covers allowances for personal car usage, local transportation, internet, phone, computer, and all daily expenses, acknowledging the challenges posed by the assignment's location.

This service contract operates on a daily rate payment structure. The agreement entails compensation for work completed, without fringe benefits or paid allowable time off. The terms of this service agreement adhere to GIZ's financial guidelines and regulations for Grant Agreements.

The salary is based on a maximum of 20 working days for a 8-month period.

Reimbursables

Reimbursable expenses pertain to actual costs incurred, aligning with financial guidelines and the travel policy in Iraq. Expenses for hotel accommodation, meals, and transportation within Iraq will be reimbursed when traveling to provinces other than one's home province. Claims for reimbursement must be accompanied by valid receipts, with hotel receipts submitted promptly after payment.

For domestic flights, air transportation expenses should be booked via the most economical and direct route, with economy class as the standard option. Boarding passes or airline ticket stubs must be attached to flight expense claims. In the case of e-tickets, the invoice and boarding passes, if available, should be included in the expense claim.

Contractual Conditions

Successful candidate shall be contracted by a local service provider of the IOG. Hence, he/she has no employment relationship with IOG.

About Institute on Governance (IoG)

Founded in 1990, the Institute on Governance (IOG) is an independent, Canada-based not-for-profit public interest institution with its head office in Ottawa and an office in Toronto.  Our mission is ‘advancing better governance in the public interest’, which we accomplish by exploring, developing and promoting the principles, standards and practices which underlie good governance in the public sphere, both in Canada and abroad.

The IOG’s vision is to be the pre-eminent, independent Canadian source of knowledge, research and advice on governance and its continuous improvement.

Qualifications, specialized experience and additional competencies

• Having a bachelor’s degree is essential. Bachelor’s degree in Public Administration, Management and Organizational Development, Social Sciences or any other related discipline would be an asset. Master’s degree would be an asset. Coaching certification would be an asset.
• At least 5 years of experience working with government senior officials at federal and/or provincial levels.
• At least 5 years of experience working on civil society, local development, democracy or/and governance related issues.
• Having prior coaching experience in the last 10 years.
• Having prior experience in projects funded by GIZ would be an asset.
• Excellent communication, networking, coordination and ability to build trust.
• Must be detail oriented with strong analytical skills and curious about how things work.
• Able to build a rapport quickly with people at all levels.
• Fluency in Arabic language is required. Proficiency in both written and oral English would be an asset.
• Excellent knowledge and understanding/local expertise on the civil society issues and organizational dynamics in Iraq.
• Willing to travels to different districts/provinces in Iraq as needed. 

Language:

Proficiency in both written and spoken Arabic is required, and proficiency in English would be an asset.

We welcome potential candidates to apply not later than January 5, 2024 using the following link:

https://forms.gle/NxGDJRfBQMbqxTsbA 

Please include a description of how your qualifications and experiences match the job criteria.

Kindly note that only shortlisted candidate will receive communication regarding the subsequent steps in the selection procedure.