About Aid Gate Organization "AGO"
Aid Gate Organization (AGO) is an independent, nonpartisan, national organization in Iraq whose history goes back to 2014 with the beginning of ISIL’s occupation in Iraq. At that time and throughout the mass conflicts occurring from 2014 onwards, ISIL groups took control of large swathes of the country, including Nineveh, Salah al-Din, Anbar, and parts of Diyala. This period witnessed an unprecedented wave of displacement for people who lived in these areas in addition to extreme human rights violations. With the Iraqi government, unable to provide much-needed, widespread assistance, many international organizations entered the country to facilitate a response. In doing so, local community members were actively recruited to assist in the movement and return of displaced peoples, while providing them with emergency life-saving assistance to meet their basic needs. Since 2014, AGO has been working untiringly to help Internally Displaced Persons (IDPs), returnees, and vulnerable host communities for the implementation of whole-of-community resilience-building measures in Iraq. Today AGO is functional in Salah al-Din, Kirkuk, and the Nineveh governorates, with 50–150 employees, depending on the situation in the region. We are currently working on expanding our operations into the Anbar governorate as well as southern Iraq through proven programs to rebuild the lives of men, women, children, and refugees IDPs, minorities, ethnic groups and persons with disabilities.
JOB DESCRIPTION
The Case Management Specialist will be responsible for overseeing and enhancing the quality of case management services provided to returnees from Al-Hol camp. This role
includes developing and implementing case management frameworks, providing technical support to case workers, and ensuring effective coordination and service delivery. The Case Management Specialist will work closely with the Head of
Programme and other team members to ensure that returnees receive comprehensive and tailored support.
Main duties
A. Case Management Framework
- Develop and implement case management frameworks and guidelines in line with best practices.
- Ensure the case management approach is holistic, client-centered, and culturally sensitive.
- Review and update case management tools and processes regularly to improve efficiency and effectiveness.
B. Technical Support and Capacity Building
- Provide technical support and guidance to case workers and other team members.
- Conduct training sessions on case management practices, GBVIMS+, CPIMS+, and other relevant topics.
- Support the professional development of case workers through coaching and mentoring.
C. Quality Assurance
- Monitor and evaluate the quality of case management services to ensure compliance with standards.
- Conduct regular case reviews and audits to identify areas for improvement.
- Develop and implement strategies to address gaps and enhance service delivery.
D. Coordination and Collaboration
- Coordinate with local authorities, NGOs, and community leaders to facilitate effective service delivery.
- Maintain and update a database of service providers and ensure efficient referral pathways.
- Represent AGO at coordination meetings and other relevant forums.
E. Monitoring and Reporting
- Document all case management activities and maintain accurate records.
- Monitor the progress of returnees and adjust support plans as needed.
- Prepare and submit regular reports on case management activities to the Head of Programme.
- Participate in regular team meetings to discuss progress and challenges.
F. Compliance and Quality Assurance
- Ensure compliance with donor requirements and AGO policies and procedures.
- Maintain high standards of quality and accountability in case management services.
- Ensure that all activities are gender-sensitive and culturally appropriate.
Qualifications and Experience
A. Essential
- Bachelor's degree in Social Work, Psychology, Social Sciences, or a related field.
- Minimum of 5 years of experience in case management, preferably in humanitarian or development settings.
- Strong experience with case management systems, including GBVIMS+ and CPIMS+.
- Proven experience in developing and implementing case management frameworks.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively in a multicultural and diverse environment.
- Proficiency in Microsoft Office and case management software.
- Fluency in Arabic and English (written and spoken).
B. Desirable
- Master's degree in a related field.
- Experience working in Iraq or similar contexts.
- Knowledge of local languages and dialects.
- Experience in using digital case management platforms.
Competencies
- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
- High level of integrity and accountability.
- Commitment to gender equality and social inclusion.
- Strong analytical and problem-solving skills.
- Ability to travel frequently to project sites in Anbar, Salah Al-Din, and Ninewa.encouraged to apply.
Interested applicants must send their most recent:
- CV
- Cover Letter
To recruitment@agediraq.org , Subject line must read:Case Management Specialist.
Note:
- Applications not meeting the specified minimum requirements may not be considered.
- The CVs received after the closing date may not be considered.
- Shortlisted candidates will be contacted for an interview that may include a written test of communication and writing skills.
Due to the nature of AGO work activities, AGO demand its employee to have the highest discretion and flexibility qualities. AGO can anytime according to the needs of his mission, and change the work location of his employee. AGO can at any time update tasks on this Job Description according to the evolution of the program or strategy changes. The above-listed tasks are not exhaustive, the employee can be asked to undertake other tasks by the employer according to the competencies, to work over settings time.
- Female candidates are strongly encouraged to apply.
- Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.
