Tasks and responsibilities

• Set up, check and maintain the complaint feedback mechanisms;
• Following UNHCR procedure, conduct the regular follow up of the complains received in the complaint boxes;
• Conduct mobile missions according with the team leader instruction to collect the feedback and complains from the communities in the out of camp locations, according with UNHCR procedure;
• Collect the face-to-face complains/requests and provide the needed guidance/information to the persons of concerns;
• Identify and referred to the appropriated departments the person who need additional support, according with UNHCR procedure and guidelines;
• Support the CWC team with the awareness campaigns and community events;
• Conduct participatory assessments in coordination with UNHCR and other stakeholders;
• Keep a very strong connection with the targeted communities and update the team leader about any challenge, protection risk or other;
• Submit regular updates and reports according with UNHCR and TDH management instructions and templates;
• Collect the needed data and information according with UNHCR and TDH management instructions and templates;
• Support the AAP team with any other relevant task.

• Minimum Education: Bachelor's Degree
• very good knowledge of community mobilization and accountability systems for affected population.
• Previous experience in NGO Child protection and knowledge of Humanitarian Aid System and procedures
•  at least 1 year of experience in related field
• good communication and reporting skills;
•  able to work independently, effectively, and harmoniously with colleagues from varied cultures and professional backgrounds at all levels.
• Capable of working under stressful and difficult conditions.
• Demonstrated ability to maintain accuracy and confidentiality in performing responsibilities.
• Computer literate on Microsoft Word, Excel, and Access.
• Languages:
• Comfortable in English, Arabic, and Kurdish.

To apply send your CV (in English) to recruitment_iq@tdhitaly.org indicating as object of the email: AAP Assistant 

CVs received after the deadline will not be taken into consideration.

The candidates who have not the requirements indicated, will not be taken into consideration