About ACTED

ACTED is committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavours to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. The commitment of ACTED and that if our teams is guided by 4 core values: (1) Responsibility: we ensure the efficient and responsible delivery of humanitarian aid with the means and the resources that have been entrusted to us. (2) Impact: we are committed to having the most sustainable impact for the communities and the people with whom we engage. (3) Enterprising spirit: we are enterprising and engage in our work with a spirit that creates value and overcomes challenges. (4) Inspiration: we strive to inspire all those around us through our vision, values, approaches, choices, practice, actions, and advocacy.

Under the authority of Amman based Security Department the Operation Support officer is ensuring the liaison and coordination for ACTED Syria teams in Erbil including fleet management, office, and GH management. Act as ACTED Regional/Syria liaison focal point with the concerned department, specifically Logistics, Finance, and Administration of ACTED Iraq mission.

Objectives

Manage smoothly ACTED Syria dedicated structure based in Erbil.
Ensure that NES crossing operation and lay over in Erbil are smooth and coordinated.
Act as a liaison with the Erbil support team for cross cutting issues, specifically fleet organization, security, and administration follow up.

Qualifications & Preferred Skills

Duties and Responsibilities

The operation support Officer responsibilities include:

Guest House / Office management:

In charge of the rental and follow up of accommodation in Erbil (Office, hotels, and guest house)
In charge of the maintenance of the office and guest house rented in Erbil
Ensure the contract and payment follow up (hotel, rental, running costs etc.) in coordination with Amman capital and ACTED Iraq concerned focal point
Ensure stocks management and follow up (stationaries, cleaning materials etc.)
Ensure all premises are cleaned, well organized and ready for ACTED Syria staff in visit in Erbil.

2.Movement support

Is responsible for ACTED Regional/Syria dedicated cars planning, maintenance, and contractual follow up (including payment follow up with the concerned departments)
Make sure airport drop off and pick up are planned and followed in coordination with Amman Capital and ACTED field coordination/security.
Make sure all movement are well coordinated and organized for ACTED Regional/Syria staff in KRI
In close coordination with ACTED area Security department, ensure that any movements are well planned for

3.Administrative management

Follow up and liaise with ACTED Iraq administrative team visas, residencies, and any other administrative requirement necessary for ACTED regional/Syria staff in KRI.
Provide support in the constitution of employee files for visas/residencies request
Prepares monthly attendance sheets for his/her team, manages leaves etc.
Liaise with Erbil HR department and Finance department for payroll and monthly salaries.
Lead recruitment in collaboration with ACTED Iraq team when necessary

4. Procurement

Can support collection of quotations or any other procurement process in liaison with ACTED Iraq Logistics department.

QUALIFICATIONS

The Operation Support Officer is required to embody the following qualities and to always maintain compliance with ACTED Rules and Policies:

Master’s degree
At least two years in a similar position
Previous experience within an INGO
Good English- Arabic – Kurdish.
Good knowledge in Office program specially Excel and word.
Ability to work under pressure in a high-pace environment.
Ability to manage complaints.
Willingness to follow instructions, especially those related to security.
Excellent social and communication skills.
High commitment to cultural sensitivity, honesty, integrity, trustworthiness, and accountability.
Organized, methodical, and thorough work ethic.
Punctuality, autonomy, and independence

How To Apply

Interested candidates can apply via the link below:

https://docs.google.com/forms/d/10aYSmgLtcKSwYx9dXbhx9ydBXe3dtTFj44VEi7ADWuU/edit

only shortlisted candidates will be contacted.
CVs must be in PDF format.
Incomplete applications will not be considered.

Best of Luck!