About Aid Gate Organization "AGO"

Aid Gate Organization (AGO) is an independent, nonpartisan, national organization in Iraq whose history goes back to 2014 with the beginning of ISIL’s occupation in Iraq. At that time and throughout the mass conflicts occurring from 2014 onwards, ISIL groups took control of large swathes of the country, including Nineveh, Salah al-Din, Anbar, and parts of Diyala. This period witnessed an unprecedented wave of displacement for people who lived in these areas in addition to extreme human rights violations. With the Iraqi government, unable to provide much-needed, widespread assistance, many international organizations entered the country to facilitate a response. In doing so, local community members were actively recruited to assist in the movement and return of displaced peoples, while providing them with emergency life-saving assistance to meet their basic needs. Since 2014, AGO has been working untiringly to help Internally Displaced Persons (IDPs), returnees, and vulnerable host communities for the implementation of whole-of-community resilience-building measures in Iraq. Today AGO is functional in Salah al-Din, Kirkuk, and the Nineveh governorates, with 50–150 employees, depending on the situation in the region. We are currently working on expanding our operations into the Anbar governorate as well as southern Iraq through proven programs to rebuild the lives of men, women, children, and refugees IDPs, minorities, ethnic groups and persons with disabilities.

JOB DESCRIPTION

The Jada’a 1 camp Referrals Officer will be responsible for managing and coordinating referrals for returnees from Al-Hol camp to various service providers. This role includes developing and maintaining a database of service providers, facilitating effective communication between stakeholders, and ensuring that returnees have access to necessary services. The Jada’a 1 camp referral officer will work closely with the Project Manager and Case Management Officers to ensure seamless service delivery.

Main duties

A. Referral Management
- Develop and maintain a comprehensive database of service providers, including healthcare, legal aid, vocational training, psychosocial support, and social services.
- Coordinate referrals for returnees to appropriate service providers based on their needs.
- Ensure timely and efficient referral processes, including follow-up to confirm service delivery and outcomes.

B. Coordination and Collaboration
- Collaborate with local authorities, NGOs, and community leaders to identify and map available services.
- Facilitate effective communication and collaboration between AGO, service providers, and other stakeholders.
- Participate in coordination meetings to discuss referral processes, challenges, and best practices.

C. Monitoring and Reporting
- Track and document all referral activities, maintaining accurate and up-to-date records.
- Monitor the progress and outcomes of referrals to ensure that returnees receive appropriate support.
- Prepare and submit regular reports on referral activities to the Project Manager.
- Identify gaps in services and recommend solutions to address these gaps.

D. Capacity Building

- Provide training and support to AGO staff and service providers on effective referral processes.
- Stay updated on best practices and emerging trends in referral management.
- Participate in capacity-building initiatives and professional development opportunities.

E. Compliance and Quality Assurance
- Ensure compliance with donor requirements and AGO policies and procedures.
- Maintain high standards of quality and accountability in referral services.
- Ensure that all activities are gender-sensitive and culturally appropriate.

Qualifications and Experience

A. Essential
- Bachelor’s degree in social work, Psychology, Social Sciences, or a related field.
- Minimum of 3 years of experience in referral management or case management, preferably in humanitarian or development settings.
- Strong experience with case management systems, including GBVIMS+ and CPIMS+.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively in a multicultural and diverse environment.
- Proficiency in Microsoft Office and case management software.
- Fluency in Arabic and English (written and spoken).

B. Desirable
- Master's degree in a related field.
- Experience working in Iraq or similar contexts.
- Experience in using digital referral management platforms.

Competencies

- Strong organizational and time management skills.
- Ability to work under pressure and meet deadlines.
- High level of integrity and accountability.
- Commitment to gender equality and social inclusion.
- Strong analytical and problem-solving skills.
- Ability to work in Jada’a 1 camp