The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organisation, which assists and protects victims of armed conflicts and other situations of violence. The ICRC is currently looking for staff for its support operations in Iraq.

ICRC offers:

• By joining our organization, you will have an opportunity to practise your profession in stimulating, complex, and sometimes challenging environments, where your work can really make a difference.

• You will work with colleagues from various fields of expertise in a cross-cutting manner to help victims of conflict and other situations of violence. You will be dealing with humanitarian situations that require experience, resourcefulness, and innovation to achieve the best possible impact.

• You will work for the oldest major international humanitarian organization in the world, adding to your sense of achievement in alleviating the suffering of people and communities and giving you the chance to promote humanitarian values in these turbulent times.

• You will benefit from a competitive employment package, including different possibilities for career and personal development. You will take part in an onboarding course and follow continuous training to build your career within the ICRC and beyond.

• Competitive compensation package, a monthly salary with benefits including (13th salary, International Retirement Saving Plan (IRSP), medical coverage, life insurance, and mobility allowance).

Job Title: Information and Communication Technologies (ICT) Specialist

Level: B2

Duty Station: Iraq – Erbil Sub Delegation

Reports to: Information and Communication Technologies (ICT) Manager.

Duration of Contract: One-year fixed-term contract with the possibility of renewal to an open-ended contract. For internal candidates, this contract may be open-ended based on your existing contract status.

Date of Issue: 20 February 2025

Deadline for applications: 5 March 2025

Objective:
Under the supervision of the ICT Manager, the ICT Specialist manages and organizes all the ICT systems and services in his/her area of responsibility (AoR) covering Erbil (70%) and Mosul (30%). He/she supports the ICT Manager in the design, installation, and management of the ICT infrastructure and services. He/she supports the ICT Manager leading ICT transformative initiatives and the deployment of new technologies.

Key Responsibilities:
ICT Support Services:
• Ensure operational support in his/her area of responsibilities.
• Handle the attribution and withdrawal of ICT equipment to the staff.
• Brief end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
• Provide level 1 and 2 support and follow-up on incidents escalated to level 3 team on our ticket platform.

ICT Infrastructure and Transformative Projects:
• Install, program, adapt, and maintain professional ICRC Informatics, Telecom and Telephony equipment (e.g. computers, servers, printers, peripherals, internal networks, power systems, internet facilities, radios) in compliance with the internal standards and procedures to provide with a high level of service.
• Install and maintain the ICT infrastructures of the other Sub-Delegations through support missions if required.
• Follow-up of ICT projects in the defined Area of Responsibilities, in coordination with the ICT hierarchy and other services.
• Keep the telecom and computer networks in its optimum performance in line with the different setups, policies, and contingencies in place.
• Lead ICT transformative initiatives together with the ICT manager (e.g. Virtual Reality, IoT solutions, Business Intelligence solutions, other new technologies) at country/regional/global level.

ICT Administration and Logistics:
• Participate in planning and budget implementation with ICT manager.
• Report regularly or upon request to his/her superiors on the department’s activities, pending, state of projects, problems, etc. for the sites under his responsibility.
• Ensure upkeep of the ICT inventory (i.e. spare parts, ICT consumables and equipment) and ICT stocks are adequately managed including disposal plans for obsolete materials and inform the manager in case of lost, stolen, broken equipment for the sites in his Area of Responsibilities.
• Define and adhere to the order/re-order frequencies of parts, equipment, and tools, in accordance with established procedures and in collaboration with other services.
• May be called upon to manage and train ICT teams.
• Ensure that global/country-level policies and procedures are implemented and followed.

Education and Professional Experience required:
• Bachelor's Degree in ICT domain (Electronics, Telecommunications, Computer Science, Information Systems).
• 3-4 years' troubleshooting experience in ICT services (ServiceDesk, Workplace, ICT, Telecom).
• Experience in telecom technologies (VHF, Unified Communication, VSAT), network infrastructure, user support.
• ICT services management certification (ITIL, PMP and Prince) or Agile methodologies are an asset.
• BI tools knowledge/experience is an asset.
• Fluency in Kurdish, English and Arabic, written and spoken.

How to Apply: All qualified and interested candidates should forward their applications with a detailed updated Curriculum Vitae (CV) indicating email and phone contact, a cover letter stating why they think they have the necessary skills and qualifications for this job opportunity; and their salary expectations. Clearly marked to (erb_hr_services@icrc.org) with the subject line: SURNAME first name/ vacancy title.
• Only CV in PDF format and as attachment will be accepted.
• Applications will only be accepted with valid residency and work permit in Iraq.
• The successful candidate will undergo a three months’ probation period.
• Female candidates are strongly encouraged to apply.
NB: If you have not heard from us within a month of receiving your application, please consider your application unsuccessful.
No Fee:
ICRC DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS WHETHER APPLICATION, TESTS, INTERVIEWS OR PROCESSING.