Job Information Female Case Worker - Jaddah 1 Camp - (NWA/017) NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration 9 Months
Governorate Nineveh
Job Shift
Nationality National
Working Hours Full Time
Posted 2023-03-14
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 1 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2023-03-14
Deadline Date 2023-03-23
[Al-Qayyarah,Iraq ]

Main Purpose:

Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.



  • Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
  • Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioural and social factors that affect their psychosocial well-being as well as protection and risk factors
  • Conduct home visits to assess clients’ living conditions when necessary
  • Develop a tailored case plan with the client, based on needs identified during the assessment
  • Refer clients to appropriate services and when necessary accompany them to different service providers
  • Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
  • Document cases on the internal case management platform and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded
  • Ensure proper and safe filing and archiving of case management files to maintain data confidentiality
  • Close cases when objectives in the case plan are met and no further needs are identified
  • Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
  • Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
  • Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
  • Identify and report gaps in the availability and quality of services provision for clients in the target areas
Qualifications & Preferred Skills
  • University degree in a related field e.g. Social Work, Psychology or equivalent is an asset
  • 1 year of relevant work experience
  • Essential computer literacy (word, excel and internet)
  • Respect and non-discriminatory attitude, empathy
  • Interpersonal and communication skills
  • Reporting skills
  • Capacity to work under pressure
  • Knowledge of English and Arabic
How To Apply

INTERSOS is an equal opportunity employer and reserves the right for everyone to apply to its vacancies without any discrimination.

For those interested and meet the required criteria, please click HERE to apply.

Kindly note that:

  • Only short-listed candidates will be contacted.
  • Your resume must be uploaded in PDF format.
  • INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
  • The preference will be given to qualified candidates from the recruitment area.



إنترسوس تتمتع بتكافؤ الفرص وتحتفظ بالحق للجميع في التقدم للوظائف الشاغرة دون أي تمييز.

للمهتمين والذين يستوفون المعايير المطلوبة ، يرجى النقر هنا للتقديم.

لطفا لاحظ ذلك:

  • سيتم الاتصال فقط لمن يكون ضمن قائمة المرشحين المختصرة.
  • يجب تحميل سيرتك الذاتية بصيغة
  • تقوم انترسوس بمراجعة التقديمات بصورة دورية ، ونحتفظ بالحق في إغلاق الوظيفة الشاغرة قبل تاريخ الإغلاق المذكور في حال ايجاد الشخص المناسب.
  • سيتم إعطاء الأفضلية للمرشحين المؤهلين من سكان المنطقة.
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