Main Purpose
Under the overall supervision of the Project Manager and Migrant Resource Centre (MRC) Coordinator, the MRC Senior Counsellor supports the technical and administrative functions of the MRC in a relevant duty station (or in exceptional cases, virtual MRC), ensuring the effective and efficient operation of the MRC, in accordance with ICMPD rules and procedures.

Role
S/he supports the implementation of MRC strategies and workplan, ensuring effective communication, information, and service delivery. S/he contributes to the planning and organisation of events and activities organised by the MRC. S/he works collaboratively with the MRC Coordinator and other counsellors, administrative support staff, project teams, relevant local counterparts, and the relevant Units at Headquarters (HQ), ensuring the effective and timely delivery of MRC activities and services.

Functions/Key Results Expected
▪ Using various means and platforms such as face-to-face, phone and online, regularly provide counselling, advice, guidance, referral and information to a variety of clients (prospective or returning migrants, migrants, families of migrants, etc.) who visit or attend MRC activities, initiate and followup on referrals, and link them with relevant agencies depending on their needs, e.g. technical and vocational institutes to upgrade their skills or with the relevant authorities for the processing of their documents for overseas employment.

▪ Conduct regular outreach on migration and the MRC to the public in general using various means such as radio or TV guestings, social media, online discussions, forums or symposiums, conferences, and other related events.

▪ In cooperation with partner government agencies/ministries, coordinate with relevant agencies both in the public and private sector, establish networks and contacts, and help organise community events and outreach such as briefings in academic and training institutions, symposiums with civil society, training of education or emigration consultancies, and setting-up booths, kiosks, or similar structures in public places to help disseminate information and materials on safe, orderly and regular migration, including return and reintegration.

▪ In collaboration with the ICMPD team and whenever applicable, with consultants or experts, conduct studies or mapping of available migration-related programmes, services and activities of various stakeholders, collect knowledge materials on migration that are helpful in the full operation and functioning of the MRC, and help revise, prepare or develop additional knowledge products and information materials, as may be necessary, such as brochures, handbooks, audio-visual products, web-based information documents, etc.

▪ Support the MRC Coordinator in managing the day-to-day operation of the MRC to ensure effective service delivery to potential migrants and other clients who come to the MRC or participate in its events, which include, among others maintaining database or records of MRC clients or beneficiaries and ensuring their confidentiality, preparing relevant reports, responding to client feedback and monitoring, reporting to relevant agencies any policy or programmatic recommendations, maintaining cleanliness and order in the MRC premises, managing financial transactions, and ensuring availability of information materials for ready distribution to clients.

▪ Support the MRC Coordinator to identify potential partners, stakeholders, and service providers aligned with the objectives of the MRC. Assist in building and maintaining strong relationships with partners to ensure effective collaboration and mutual benefit. Explore opportunities for partnerships that contribute to the overall goals of the MRC.

▪ Support the MRC Coordinator in ensuring the timely, efficient, and effective implementation of MRC activities, and prepare and update the work plan when and where necessary to ensure that the outputs and outcomes are aligned and integrated with the national priorities and strategies of government partners, and of the projects.

▪ Act as the primary MRC counsellor in supporting the MRC Coordinator in preparing weekly, biweekly, monthly quarterly and annual progress reports (as applicable within MRC operation), work plans and budget, meeting agendas and minutes, activity and mission reports, expenditure plans and advance budget requests on agreed formats, and other documentary requirements.

▪ Collaborate with the MRC Coordinator to understand the specific needs and requirements for the referral support mechanisms at MRCs. Assist in implementing and monitoring the referral support
activities, conducting periodic spot checks with both clients and referred partners to ensure timely availability of services and active communication. Furthermore, provide timely feedback to
counsellors and project teams.

▪ Act as the primary MRC counsellor in maintaining the MRC database or other related data, statistics, reports, and other documents. Ensure timely and accurate entry of data for each MRC client, outreach activities and coordination meetings through completion of client forms, meeting minutes and session evaluations. Help ensure data protection and compliance with GDPR. Efficiently document relevant activities, events, and outreach such as maintaining all forms of reporting and data collection using templates, forms, client cards and similar tools. Ensure oversight and security of all data-related materials that the MRC maintains and continue to monitor any potential vulnerabilities to data storage and/or data devices.

▪ Serve as the primary MRC counsellor in preparing migration trends, presentations, and other related documents for submission to government partners, donors, and other cooperating agencies. In so doing, s/he will take a proactive approach in identifying and verifying new migration trends, aligning the trends with national responses, and advising the project implementation team on strategic interventions in relation to emerging trends.

▪ In the absence of the MRC Coordinator and upon instruction of the Project Manager, support the MRC team (Counsellors) in a guiding role temporarily/in the interim and for a limited period, to ensure continuity of activities, implementation of work-plans, and sustainability of actions as per project timelines and deliverables.
▪ Perform other tasks and duties as may be instructed or required to ensure the full capacity and operation of the MRCs.

Expertise
▪ Solid organisational, planning, and prioritising skills and abilities.
▪ Upon consultation with the supervisor, ability to make decisions in full compliance with ICMPD’s operational regulations and rules.
▪ Analytical thinking to gather, analyse and compile information, identifying critical relationships and patterns among data and proposing workable solutions.
▪ Understanding of migration dynamics in the country.
▪ Experience in the area of migration in the country.
▪ High sense of initiative and good judgement to be able to work independently with minimum supervision.
▪ Ability to work effectively with people of different nationalities and cultural backgrounds.
▪ Capability to establish effective relationships across the organisation at all levels.

Qualifications, Experience and Language Skills
▪ Bachelor’s degree related to the area of work.
▪ Minimum of 3 years of position-specific experience.
▪ Working experience with international organisations is an asset.
▪Demonstrated proficiency in office administration and management, encompassing narrative reporting, financial reporting, and data analysis.
▪ Experience in working with local authorities and businesses.
▪ Solid IT skills, especially in the use of Excel and PowerPoint.
▪ Solid organisational skills.
▪ Strong sense of client orientation and good understanding of effective service delivery, community engagement, outreach, and social work.
▪ Proficiency in verbal and written English and the language(s) of the duty station.

Application Procedure:

Interested candidates are requested to submit their application in English through the ICMPD online
recruitment system at Careers at ICMPD by midnight (CET) of the closing date specified above. For this purpose, candidates will first need to register with the ICMPD
website. Once the relevant data has been entered, candidates will be able to apply for vacancies.
Please note that in the course of the online application, the motivation letter and personal CV must be uploaded
All applicants are encouraged to apply as soon as possible after the vacancy has been posted and well
before the deadline stated above. Applications received after the published deadline, and offline
applications submitted via email, fax or post, will not be considered.
Due to the high volume of applications, only short-listed candidates will be contacted and applicants
are expected to be available for a personal/telephone interview.
In the event of a technical issue with your application, please email recruitment@icmpd.org.

General Information:
ICMPD retains the discretion to re-advertise the vacancy, to offer a different contract type and/or duration, or to cancel the recruitment.