Case Manager "Tackling the Worst Forms of Child Labur amongst IDPs, Returnees, and Vulnerable Host Communities in Nineveh Governorate"

Al-Tahreer Association for Development (TAD) is a non –governmental organization that aims at spreading the tenets of democracy, peace, and human rights with a focus on Preventing Violent Extremism (PVE). TAD has been working in Iraq ever since 2003, starting its efforts in Nineveh and expanding to the remaining Iraqi governorates. The association has conducted many training programs, provided counseling, and implemented projects that support the building of democracy and civil society and promoting a culture of peace, and maintaining the relationship between individuals and diverse communities of Iraq.

Project Summary: During 2020, TAD implemented a project funded by ILO in order to tackle the worst forms of child labour amongst IDPs, refugees, and host communities in Iraq. Due to the magnitude of the phenomenon; the timeframe and the financial limitation of the project, it was decided to focus solely on the city of Mosul in order to ensure greater effect and impact. Thus, five CFLSs were established by TAD in the East and West bank of Mosul city: Al-Arpachiyya quarters, Al-Entisar quarters (in Mosul’s east bank), Al-Hermat-5 quarters, Tel El-Rumman quarters, and El-Yabisaat quarters (in Mosul’s west bank).

As part of TAD`s strategy in responding to the most urgent and pressing needs of these children and their families, TAD plans to extend the project implementation in close coordination with ILO in order to tackle child labour in the city of Mosul, reduce child labour cases and the drastic effects of its consequences.

Duties & Responsibilities: 

• Conduct an initial assessment with social workers, prepare & implement a tailored induction plan including shadowing, observing, and conducting role-plays;
• Coach social workers in their duties using various methods such as observation, shadowing, case file checks, and bilateral case discussions;
• Assign cases to social workers taking into consideration their experience level, caseload, and complexity of cases;
• Ensure adherence of social workers to protection principles, code of conducts and internal SOPs;
• Monitor timescales for the response, decision-making, and follow-up through the internal case management platform and according to the priority of case to ensure timely and appropriate support;
• Monitor the documentation of cases through regular review of files and case management platform and provide feedback to social workers;
• Conduct regular case audits, to ensure that cases meet and maintain compliance with established SOPs and minimum standards in case management;
• Ensure the proper filing and archiving of case management files to maintain data confidentiality;
• Review regularly staff caseloads to ensure they are manageable and in line with minimum standards of not more than 25 open cases at a time;
• Schedule and facilitate regular case management meetings with social workers to discuss specific cases and general challenges in their tasks;
• Identify staff gaps and training needs when they arise and communicate them to the Case Management Officer for his/her action;
• Identify and analyse protection trends in the overall caseload to inform protection programming;
• Participate in case conferences with partners when required;
• Carry out all tasks respecting key protection principles including but not limited to PSEA, do no harm, non-discrimination, confidentiality, accountability, and need-to-know principles;
• Contribute to regular service mapping exercises and updates of service directory;
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing.
• Providing any other service related to the program that will be asked by the project manager

- This position is based in Mosul.

Education and professional experience:

• University Degree in a related field e.g. Social Work, Psychology, or equivalent.
• At least 3-4 years of relevant work experience (of which at least 1 year in a supervisory role).

Competencies: (Knowledge, Skills & Abilities)

• Computer literacy (Word, Excel)
• Respect and a non-discriminatory attitude
• Ability to manage people and build their knowledge and skills
• Good interpersonal and communication skills
• Good reporting skills
• Ability to show empathy
• Ability to work under pressure
• Fluency in Arabic (written and spoken)
• Working knowledge of English (written and spoken)

Interested applicants must apply by submitting a CV and a cover letter specifically highlighting their eligibility for this position, which should be emailed to hr@altahreer.org.

The email should have 'Case Manager' as the subject of the email. Emails without having 'Case Manager' as their email subject, will not be considered.