About SEED Foundation: SEED Foundation is a registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of survivors of violence and others at risk. SEED is committed to delivering high-quality, holistic approaches, which combine international expertise and local know-how to achieve results for the people of Iraq and the Kurdistan Region. SEED’s programming focuses on three key objectives: 1) the delivery of transformational, comprehensive services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-development programs; and 3) ​promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals through public awareness, technical assistance, and advocacy.

SEED staff are expected to perform job duties and responsibilities professionally, respecting SEED’s Code of Conduct and Policies. SEED is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members as part of our commitment to a safe and harmonious work environment. 

Role of the Senior IT Officer: 

SEED is seeking a highly qualified and experienced Senior IT Officer to oversee and enhance the organization’s IT infrastructure and operations. The successful candidate will have advanced technical expertise, demonstrated leadership in managing IT teams and units, and strong skills in policy development and ERP system implementation and maintenance. This position plays a critical role in ensuring that SEED’s IT systems are robust, secure, and aligned with organizational objectives.

Key Responsibilities

IT Infrastructure Management - 15%

• Design, implement, and maintain a reliable and secure IT infrastructure, including networks, servers, and communication systems.
• Manage system upgrades, configurations, and integrations to meet evolving organizational needs.
• Troubleshoot and resolve complex IT issues to ensure minimal downtime and operational efficiency.

Team and Unit Management - 30%

• Lead, mentor, and manage the IT team, ensuring their professional development and high performance.

• Develop and oversee the IT unit's annual work plans, budgets, and priorities in alignment with organizational goals.

• Foster a collaborative and solutions-oriented culture within the IT unit.

Policy Development - 20%

• Develop, implement, and update IT policies, procedures, and protocols to ensure compliance with best practices and data security standards.
• Ensure all staff understand and adhere to IT policies through training and awareness sessions.

ERP System Management - 30%

• Oversee the implementation, customization, and maintenance of SEED’s ERP system.

• Ensure the ERP system is fully integrated and aligned with organizational workflows and reporting needs.

• Provide ongoing support, training, and troubleshooting for ERP users.

Other Responsibilities - 5%

• Conduct risk assessments and implement cybersecurity measures to protect SEED’s systems and data.

• Manage relationships with external vendors and service providers.

• Monitor and evaluate IT performance metrics and provide regular reports to leadership.

Qualifications

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• Minimum of 5-7 years of relevant experience, with at least 2 years in a senior IT management role.
• Strong background in IT infrastructure, network administration, and system security.
• Proven experience in ERP system implementation and management.

Skills and Competencies

• Excellent knowledge of IT systems, infrastructure, and emerging technologies.
• Strong leadership and team management skills.
• Expertise in policy development and implementation.
• Problem-solving and decision-making abilities under pressure.
• Excellent communication and interpersonal skills.

• Interested candidates are invited to submit their applications via this LINK.
• In order for an application to be considered valid, SEED only accepts online profiles duly completed. 
• Only shortlisted candidates will be contacted.