An introductory overview of the Baghdad Women Association

It is a national Iraqi non-governmental, women-led organization established in June 2004. BWA operates across four governorates in Iraq and the Kurdistan Region. It is one of the leading organizations in the field of women’s rights, with a mission to reduce violence against women and girls by providing comprehensive support services for survivors and advocating for the implementation of appropriate laws and governmental policies.

The Association also works to enhance women's political participation by fostering leadership, knowledge, and capacity building. BWA continues to pursue its vision by promoting women's rights and empowering their roles within society.

BWA is officially registered in Iraq with the NGO Directorate at the General Secretariat of the Council of Ministers under registration number (O170901), and in the Kurdistan Region with the Directorate of NGOs under registration number (I-2705).

Project Title

Strengthening Women’s Voices in Anbar

Project Background and Objective

Women in Anbar face significant barriers to economic participation, including limited access to vocational and employment opportunities, high unemployment, restrictive social expectations, discrimination in hiring, and limited access to safe and suitable workplaces. These barriers reduce women’s access to professional experience and sustainable livelihood opportunities.

The project aims to strengthen women’s voices and enhance their influence at the community level in Al-Anbar through economic empowerment measures. Under the Women’s Employability and Job Placement component, BWA will support 30 women from Anbar through employability training followed by two-month part-time employment placements/internships with private companies, NGOs, and local institutions.

The employability training consists of two intensive three-day training sessions attended by the same group of 30 women, for a total of six training days per participant. The overall training covers office administration, basic IT skills, customer service, project/field support, and employability skills. This ToR covers the three-day training focused on office administration, basic IT skills, and customer service.

Objective of the Assignment

The objective of the assignment is to strengthen the practical employability skills of 30 women and prepare them for workplace environments and the subsequent two-month employment placement/internship component. The training will focus on office administration, basic IT skills, and customer service relevant to potential employment opportunities in private companies, NGOs, and local institutions.

Responsibilities of the Trainer

• Coordinate with the BWA project team and review relevant project information before the training.
• Develop a three-day training agenda and relevant training materials in line with the project objectives and agreed training areas.
• Deliver the three-day training for 30 women using practical, participatory, and interactive methodologies.
• Cover office administration, basic IT skills, and customer service relevant to workplace functions in private companies, NGOs, and local institutions.
• Use practical exercises and workplace-based examples to support participants in applying the skills covered during the training.
• Adapt the training approach and level to the participants’ educational backgrounds, previous experience, and identified needs.
• Coordinate with the BWA project team and MEAL Officer regarding the project’s pre- and post-training assessment requirements.
• Prepare and submit a brief training report summarizing the training delivered, participation, key observations, participant feedback, and recommendations.

Training Areas

The training will focus on the following areas, with the detailed agenda to be developed by the trainer in coordination with BWA:

• Office administration: administrative tasks and day-to-day office responsibilities; filing and organization of documents; scheduling; basic documentation; and workplace organization.
• Basic IT skills: basic digital workplace concepts; email use and professional email practices; internet use for workplace purposes; and basic digital workplace practices.
• Customer service: professional communication and conduct; dealing with customers/clients; understanding and responding to customer/client needs; and problem solving in common workplace situations.
• Practical workplace exercises and examples related to the above areas.

Target Audience

The training will target 30 women from Anbar selected under the project’s employability component. The project prioritizes women facing barriers to economic participation, including female-headed households, women with young children, women with disabilities, and women with skills that can be further developed.

Final Deliverables

• A three-day training agenda and relevant training materials.
• Delivery of a three-day practical training for 30 women.
• Completion of the required training assessment and participant feedback processes in coordination with BWA.
• A brief final training report including the training delivered, participation, key observations, participant feedback, and recommendations.

Duration of Assignment

The training will be conducted over three days during October 2026. The exact dates will be determined later.

Work Location

Fallujah, Al-Anbar Governorate.

Required Qualifications

• Relevant academic or professional background in business administration, management, office administration, digital workplace skills, customer service, or a related field.
• Demonstrated professional experience in office administration, basic digital workplace skills, customer service, or related workplace functions.
• Previous experience in delivering employability or vocational skills training.
• Experience in participatory and practical training methodologies.
• Knowledge of the Iraqi/local labour market and employment context is an advantage.
• Experience working on women’s economic empowerment or employability programs is an advantage.
• Strong facilitation, communication, documentation, and report-writing skills.
• Fluency in Arabic is required.

How to Apply

Interested candidates should submit the required documents to BWA at: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Updated CV.
• Brief description of relevant training experience and proposed approach to the assignment.
• Examples or references of previous relevant training assignments, if available.
• Only shortlisted candidates will be contacted.