Job description

The Netherlands Consulate General in Erbil is looking for a service-oriented and an eye on detail individual for the temporary position of Consular Affairs Officer. 

The Consular Affairs Officer will primarily have front office tasks and processes visa applications for asylum family reunifications (D-visa/MVV). Additionally, the Consular Affairs Officer provides logistic clerical support at the consular section and conducts other related consular tasks. This is a temporary position until September 2024. Preferred starting date is 1 May 2024.

Tasks

1. Consular front office services

• Taking in visa applications for asylum family reunifications (MVV) at the counter and preparing the application files for the back office.
• Handing over of issued MVV, passports and documents at the counter.
• Preparing administration of and monitoring DNA examinations.
• Printing of visa.

Furthermore, the following tasks will be performed on a replacement basis:

• Taking in other consular documents, such as applications for travel documents, and consular statements. Assessing the various documents and entering the applications in the various computerized systems.

2. Logistic clerical support

• Scheduling appointments for family reunification and handling all email correspondence related to these appointments. Assessing the importance and urgency of incoming email correspondence.
• Maintaining contact with the Consular Service Organisation (CSO) and the Immigration and Naturalization Service in the Netherlands (IND) on family reunification files.
• Keeping consular records by creating, organising, storing, weeding and maintaining physical files and documents.

Job profile 

We’re looking for an enthusiastic and hardworking colleague with a friendly attitude. Candidates should have a client-oriented attitude and excellent communicational skills to be able to maintain good relationships with (external) visitors as well as our Consulate staff. Due to the dynamic environment that the Consulate General currently finds itself in, candidates should be flexible and able to handle a broad spectrum of tasks. He/she should therefore be highly organized and able to easily switch between different tasks. A high regard for integrity and confidentiality are important requirements.                   

Other

The Dutch Ministry of Foreign Affairs has an active diversity policy and works hard to be an inclusive organization. We cherish differences between people and strive to create teams with a mix of various talents. We seek diversity in gender, cultural background, age and in all other dimensions when we hire new talent.

Knowledge and skill requirements 

• Skills in performing front office tasks.
• Advanced knowledge of the English language.
• Advanced knowledge of the Kurdish and Arabic language (orally and written) sufficient for document checks and independent contact with clients/applicants.
• Knowledge of the Dutch language is an advantage.
• Knowledge of different Kurdish dialects such Sorani, Badini and Kurmanji is an advantage.
• Knowledge or skills to obtain knowledge about internal clerical procedures, work instructions and formal rules and protocols of/within the Netherlands Ministry of Foreign Affairs.
• Knowledge of general principles of policy concerning migration and consular affairs.
• Skills in creating and keeping files.
• Social and communicational skills.
• Problem solving skills to assist colleagues with various consular or administrative tasks.
• High regard for integrity and confidentiality in dealing with sensitive matters.

Competences 

• Accuracy
• Efficiency
• Client oriented
• Team worker
• Stress resilient

Level of education / additional training and knowledge

• Minimum secondary vocational level, preferably university level.
• Experience in consular work is (strongly) preferred.

Please send your updated curriculum vitae and motivation letter to ERB-CA@minbuza.nl before 8 April 2024.

The Consulate General will not consider applications received after the deadline. The envisaged start date for the position is 1 May 2024.

• Only candidates who have the above requirements should apply.
• Candidates without the above-mentioned knowledge or requirements will be ignored.
• CVs without motivation letter will not be read. Both documents must be submitted as word or pdf document. IMG's, pictures, screenshots and links can't be accepted.
• Only shortlisted candidates will be contacted.
• Applications submitted after the expiration date of the advertisement will not be considered.

Important

This involves a position with a four-month duration starting from May 2024 until September 2024. After this period an evaluation will take place to assess current and future consular workload and the need for additional capacity.