Context:

Under general guidance of the Chief of Mission (COM)/DCoM, and the overall supervision of Senior Resources Management Officer (SRMO), and Technical supervision of IT officer and Administrative supervision of Head of Ninawa Sub-Office, the IT Assistant will perform the following duties

Core Functions / Responsibilities:

1. Setup & Maintain the IT equipments for the users and offices within the HUB's AoR (Area of Responsibility).
2. Install & Maintain internet connections for the IOM Iraq offices in the HUB.
3. Helpdesk for the staff & Satellite offices within HUB's AoR.
4. Plan the installation, operation and administration of the security of the various system and network components, including access to internet, protection against viruses, etc.
5. Provide the user support for the MS windows and MS office, as well as for other programs used in the HUB.
6. Analyze computer systems ; recommend new systems and/or enhancement in the functionality of the existing systems .
7. Maintain ana accurate and up-to-date inventory of the IT equipment & software licenses for IOM Iraq offices in the HUB.
8. Assist in the maintenance of systems, sub system and modules for the mission databases in accordance with the needs and requirements of each programme and project.
9. Provide user support, training to use, operation, maintenance of the databases and assist in the implementation of all auxiliary sub-systems and modules.
10. Other related duties as required.

Education

• University degree in Computer Technology or related filed from accredited academic institution with 2 years of relevant professional experience
• Completed High School degree from accredited academic institution with 4 years relevant professional experience.

Experience

• Strong working knowledge of Internet protocols, and experience in managing Internet Mail gateways.
• Very good knowledge, on a system administrators/engineering level (MS Exchange), configured to run over IP, telephone lines.
• Excellent knowledge of MS office.
• Ability to prepare clear and concise reports.
• The incumbent should have excellent knowledge of Windows NT server, NT networking, domain level configuration and administration.
• Ability to design, install and configure networks of different topologies.
• Working knowledge of VB, VB.NET, VBA, ASP, ASP.NET an advantage.
• Anticipates and prepares response to changing IT needs of the relevant    organizational unit
• Delivers optimal IT solutions within defined resource parameters
• Correctly applies knowledge of specialized IT disciplines

Languages

• Fluency in English and Arabic are required;
• Any other language is and advantage.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

While this vacancy is open to both Internals and Externals, priority shall be given to qualified Internal applicants.

Interested candidates are invited to submit their applications via a link:

https://iraqdatacenter.iom.int/Vacancy/Apply/SVN2022IRQ283

For an application to be considered valid, IOM only accepts online profiles duly completed. Only shortlisted candidates will be contacted.