Main Purpose:
Improve communication between the various clinical teams
Provide a good overview of the patient journey to provide adapted care at the correct time
Provide the surveillance and monitoring of the patient journey which enables the hospital management to identify aspects of improvement.
Improve the appointment system to decrease the percentage of no-show and increase the capability of treating patients
Accountabilities
End of implementation coordinator
Between development and testing phase of the implementation, ensure a proper handover after implementation coordination with the EMR Mobile Implementation Officer (MIO).
Be the field owner of the end of the implementation and coordinate the testing, training and Go-Live phases with the support of the EMR MIO. Organize the related plans and staff trainings accordingly.
Supervise the change management aspect of the project during Go-Live by providing the necessary support and training to the clinical staff.
- Staff support and EMR Management
Ensure that (new) staff are knowledgeable in EMR but also in general computer use (organise onboarding session for new staff, elbow to elbow support and training for the staff when necessary). When relevant collaborate with ICT supervisor.
Work closely with e-health/EMR unit to stay abreast with all planned updates and changes to the Electronical Medical Recc
Provide application support which includes, application configuration, deployment and testing post-deployment, providing reports or exports, issue analysis and issue fixing, process change analysis and implementation, and training and end-user documentation / manuals. Find, analyse, and resolve end-user problems and / or errors.
Identify and perform basic related hardware & software support and administrative tasks.
Ensure proper system and end-user testing of all new upgrades and / or releases along with proper documentation of any defects, feedback from end-users, or needed technical support.
Coordinate and communicate with the logistics and ICT team to ensure the full hardware and software support of the tool.
Be responsible for the EMR system administration. Oversees the creation and management of the necessary account & access, review the content of the EMR and review the coherence of its configuration.
Ensure the good quality of medical data documented by clinic staff and promote good data protection culture. Maintain strict patient confidentiality at all times.
Work in close collaboration with epidemiologist and project medical referent to adapt the EMR for the project needs. Conduct the analysis, help implement the change needed with e-health/EMR unit and provide the medical information request by the clinical team.
Be the bridge between the project and MSF HQ EMR team (e-health) to escalate or communicate any change requested.
Work directly under the medical activity manager who will assure direct communication with project medical referent (PMR). Work under the HQ EMR product owner for technical reference & support (functional manager).
Remain flexible for any delegated tasks.
Education:
- Master or bachelor’s degree in computer science by preference
- Secondary education or qualifications either in business management, information systems, Administration, MEAL, or other relevant field (medical statistic, data support…).
Experience:
- Experience as business analyst, epidemiologist, patient data support or information systems analyst in related projects in an asset.
- Experience in MSF, other NGO or business operating in similar medical context, is an asset.
- Experience in using or managing and Health information system or an EMR is an asset
Languages:
- Fluent in Arabic & English
Knowledge:
- Knowledgeable in database/statistical software such as Excel and SQL (Postgres and MySQL).
Deadline for receiving job applications is 24 October 2022. (The position will be on rolling basis - the position can be filled before the deadline).
If you are confident about your qualifications meeting the requirements, please send your CVs to msfocb-eastmosul-recruitment@brussels.msf.org and mention the job title in the subject line “EMR SYSTEM OFFICER” or drop your application in closed envelope and mention the job title on it “EMR SYSTEM OFFICER” in the CV box at the MSF OCB Office in East Mosul.
